Quick checklist — before you troubleshoot

Follow this quick checklist from the Official Site to eliminate simple issues before deeper troubleshooting.

1) Verify your credentials

Double-check your email/username and password. If you recently changed your password, try the most recent one. Use copy-paste carefully—exclude extra spaces.

2) Confirm site authenticity

Make sure you are on the Official Site URL for CoinSmart. Look for the secure padlock and a domain that matches CoinSmart’s official address to avoid phishing.

3) Clear browser cache & cookies

Cached pages or stale cookies can prevent login. Clear your browser's cache or try an incognito/private window as a quick test.

4) Try a different browser or device

Testing in another browser (Chrome, Firefox, Edge) or on a different device helps isolate whether the problem is local to your machine.

5) Check network and security tools

Disable VPNs, proxies, or corporate firewalls temporarily—these can block authentication. Also ensure your antivirus or browser extensions aren't blocking scripts on the Official Site.

Common login errors & how to fix them

“Incorrect email or password”

Use the “Forgot password” link on the Official Site to reset your password. If you don't receive the reset email, check spam/junk folders and any email filters.

“Too many failed attempts / account locked”

Wait the cooldown period shown on the Official Site or contact CoinSmart support for account unlocking. Enabling 2FA may require additional verification steps after lockout.

“Two-Factor Authentication (2FA) errors”

Ensure your authenticator app and device time are synchronized (use automatic network time). If you lost access to 2FA, follow the Official Site account recovery process or contact support with ID verification.

“Captcha or loading never completes”

Try disabling browser extensions (ad-blockers, privacy tools) and refresh. If the issue persists, clear cookies or use a private browsing window to bypass extension interference.

“Account suspended or under review”

CoinSmart may temporarily restrict accounts for security or compliance checks. Check your email for instructions from the Official Site support team and respond with requested documentation if applicable.

Advanced troubleshooting steps

If the quick fixes didn't help, use these more advanced steps recommended by the Official Site.

  • Reset your password from a device you previously used to log in (reduces suspicious login flags).
  • Temporarily disable script-blocking extensions or switch to a browser with a fresh profile.
  • Flush DNS cache: on Windows run ipconfig /flushdns, on Mac run sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder.
  • Confirm your ISP or office network isn’t blocking access—try a mobile hotspot as a test.

When to contact CoinSmart support

If you've exhausted the steps above, contact CoinSmart support via the Official Site support channels. Provide as much detail as possible (timestamps, screenshots, error messages) to speed up resolution.

Security reminder: Never share your password, 2FA codes, or private keys with anyone—even if they claim to be support. CoinSmart support will never request your full password or recovery keys via email or chat.